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HELP DESK SERVICES
Help Desk Services/Technical Service Desk - User support and customer service on company supported computer applications and platforms. Help desk analysts efficiently and cost-effectively handle IT technical support requests for technical assistance in person, via phone, and electronically; they diagnose and resolve technical hardware and software issues; research questions using available information resources; advise user on appropriate action to be taken; follow standard help desk procedures; log all help desk interactions; administer help desk software; redirect problems to appropriate resource; identify and escalate situations requiring urgent attention; track and route problems and requests and document resolutions; prepare activity reports; stay current with system information, changes and updates; and troubleshoot problems and advise on the appropriate action.
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